On the one hand, the supplier of the products, Global Managing SLU (hereinafter also the provider), with registered office at Avinguda Mogent, 40, 08450 Llinars del Vallès, (Barcelona), C.I.F. B66605700, telephone number of Customer Support 932496949, and e-mail: info@globalmanaging.cat, being the owner of the website shop.globalmanaging.cat, exposes the contractual document that will govern the contracting of products through the website reviewed.
And on the other, the User – Client (hereinafter the User), registered on the website by means of a username and password, over which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider.
BOTH ACCEPT this document, and implies that the user:
This document may be printed and stored by Users.
The provider makes available to them the e-mail address info@globalmanaging.cat to raise any questions about these conditions.
These conditions will have an indefinite period of validity and will be applicable to all contracts made through the provider’s website.
The provider reserves the right to unilaterally modify these General Conditions, without affecting the goods or promotions that were acquired prior to the modification, in order to improve the products offered. In any case, before buying the products, these general conditions must be consulted.
It is advisable that you keep a copy of the data contained in the purchased products.
Global Managing SLU is not responsible for any loss of data, files or any damage resulting from a failure of backup by the User of the data contained in the purchased products such as memory cards.
Global Managing SLU is not responsible for the consequences that may result from improper use of the products for sale on the web.
The civil liability of Global Managing SLU For the products supplied is limited to the amount thereof, the user waives to claim any responsibility to the provider for any concept in any case of dissatisfaction of the products purchased on the web shop.globalmanaging.cat, as well as possible failures, slowness of access or errors in accessing the web, including loss of data or other information that may exist in the computer or network of the user accessing the web.
Global Managing SLU is a company specialized in the distance selling of screen printing products. Global Managing SLU sells its products remotely over the Internet through its website and/or by telephone. Global Managing SLU does not own any physical store for the sale of products.
2.1 Scope: The purpose of this contract is to regulate the contractual relationship of purchase and sale born between the provider and the user at the time the latter accepts these conditions of purchase during the online contracting process by checking the corresponding box. These GTC shall apply from the day on which the order is placed.
The contractual relationship of sale entails the delivery, in exchange for a certain price and publicly exposed through the website, of a specific product.
2.2 Territory of application: The virtual store of shop.globalmanaging.cat is active for all Spain and Portugal.
2.3 Capacity to contract: In order to place an order, you must be of legal age and have the capacity to contract.
2.4 Customer Acceptance: The validation of an order through the shop.globalmanaging.cat website is done by email and also implies the automatic acceptance of the GTC. These conditions are available on the website shop.globalmanaging.cat or, if you wish and request, we can make it available to you by email.
2.5. Modification of the General Conditions of Contract: Global Managing SLU reserves the right to make changes and/or modifications to these GTC. We advise our clients to review them regularly. In the event that these changes or modifications are introduced after an order has been placed, the conditions in force on the date on which the order was placed will apply.
3.1 Price Publication: Exceptionally, the prices of the products shown on our website may be specified incorrectly and show a lower price than the corresponding one. When this happens, and if we have confirmed your order, we will immediately contact you in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will refund any amount you have already paid.
3.2 Product Information: The information contained in our advertising, brochures, other written material, on our website or provided by our agents or employees constitutes an invitation to make a deal. Such information does not constitute an offer to supply any product by us.
The contents of shop.globalmanaging.cat are constantly renewed and updated to offer our customers the most complete and detailed information possible. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel his purchase without any cost on his part.
All contractual information present on the website is displayed in Spanish (Castilian) and communication with customers and users, as well as the formalization of the contract, will be made in this language, although, if the client wishes, it can be done in another language always indicating it before starting the contracting procedure.
3.3 Availability of the product(s): There may be times when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, we will contact you to give you a choice between the following options:
If you decline our suggestions, the order related to these products will be cancelled and you will be refunded any sum you would have paid for them.
3.4 Right of Cancellation: Global Managing SLU reserves this action (right of cancellation) of the shipment of a specific product that does not meet the quality requirements imposed on all products of shop.globalmanaging.cat. In the event that this lack of quality is detected, the Customer Service of Global Managing SLU will suggest a replacement product and, if the replacement is not to the client’s liking, the cost of said product will be refunded.
3.5 Orders 24 hours a day, every day of the year: The hours of receipt of orders is twenty-four (24) hours the three hundred and sixty-five (365) days of the year, although orders placed after nineteen (19) hours will not be processed, remaining for the next business day in Llinars del Vallès. Orders received during the weekend will be processed first thing the following Monday, or first business day.
3.6 Fraud: If Global Managing SLU suspects or detects any anomaly or fraud, it reserves the right to cancel the transaction for security reasons.
The user to be able to access the products offered by the provider, must register through the website by creating a user account. To do this, the user must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of current regulations on data protection, Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data, Organic Law 15/1999 of 13 December (LOPD) on the protection of personal data and Royal Decree 1720/2007, implementing the LOPD, detailed in the Legal Notice and Privacy Policy of this website.
The user will select a username and password, committing to make diligent use of them, and not to make them available to third parties, as well as to communicate to the provider the loss or theft of the same or possible access by an unauthorized third party, in such a way that it proceeds to the immediate blocking.
The user may not choose as a username words that have the purpose of confusing others by identifying him as an integral member of the provider, as well as profane, insulting expressions and in general, contrary to the law or the requirements of morality and good customs.
Once the user account has been created, it is reported that in accordance with the requirements of art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:
Please check the spam and spam controls in your email inbox and always verify that the contact details you provide are correct.
In any case, the contracting platform of the provider will inform the user, once the contracting procedure has been completed, via email regarding all the characteristics, price, forms of transport, date of contracting and estimated delivery of the purchased product.
If there is any type of error in the address indicated or in any other point of the order, you must notify it immediately to the e-mail address that will appear on the web to proceed to correct this error.
If you have any questions, you can contact our Customer Service through any of the methods provided on the shop.globalmanaging.cat website.
Global Managing SLU will provide Customer Service for FREE through our contact email info@globalmanaging.cat, if you choose another alternative means of communication, the user is the one who must bear the particular cost of it.
Global Managing SLU puts at your disposal telephones in Spain subject to the cost of your telephone operator.
BUY AS A GUEST
This website also allows purchase through the guest purchase functionality. In this type of purchase, you will only be asked for the essential data to be able to process your order. Once the purchase process is completed, you will be offered the possibility to register as a user or continue as an unregistered user.
Shipping costs will be applied as follows:
The delivery time is usually between 1 and 8 working days, depending on the destination population and the payment method chosen. This term is understood provided that the availability of the goods has been confirmed and the full payment of the order has been verified.
The Provider will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the user is false, inaccurate or incomplete.
The delivery will be considered made at the moment in which the carrier has made the products available to the user and the latter, or the latter’s delegate, has signed the document of receipt of the delivery.
It is up to the User to verify the products upon receipt and expose all the caveats and claims that may be justified in the document of receipt of the delivery.
In the event that the contracting does not involve the physical delivery of any product, these being directly downloaded from the website, the provider will previously inform the user about the procedure to be followed to make this download.
The shipping prices will follow these conditions:
Shipping costs will be applied as follows:
The delivery time is usually between 1 and 8 working days, depending on the destination population and the payment method chosen. This term is understood provided that the availability of the goods has been confirmed and the full payment of the order has been verified.
The Provider will not assume any responsibility when the delivery of the product or service does not take place, because the data provided by the user is false, inaccurate or incomplete.
The delivery will be considered made at the moment in which the carrier has made the products available to the user and the latter, or the latter’s delegate, has signed the document of receipt of the delivery.
It is up to the User to verify the products upon receipt and expose all the caveats and claims that may be justified in the document of receipt of the delivery.
In the event that the contracting does not involve the physical delivery of any product, these being directly downloaded from the website, the provider will previously inform the user about the procedure to be followed to make this download.
All prices displayed in the store do shop.globalmanaging.cat NOT include VAT in force at the time of purchase. All prices on the website are valid except for typographical errors or end of stock and in any case will be expressed in the Euro currency (€). These expenses, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and annexes to the product or service purchased. (VALUE ADDED TAX: In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of products or services will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question. In orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories.)
The payment made to the provider will entail the issuance of an invoice in the name of the registered user. This invoice will be automatically sent to the email address provided by the user, as well as sent with the product purchased.
The prices applicable to each product will be those published on the website once the taxes have been added and applied automatically by the contracting process in the last phase of it. The customer assumes that, in any case, the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.
In the case of promotions of limited duration, the discount of the promotion will be applied as long as the order has been registered during the promotion period.
The data recorded by the different payment methods constitute proof of the date on which the financial transactions were made and will serve to determine whether or not said order is subject to promotion.
For any information about the order, the User may contact through the customer service telephone number of the PROVIDER or via email to the address provided.
Below we detail the available systems:
7.1 Payment by credit or debit card: The user must have a valid credit or debit card, where he must specify all the digits of the card number in the corresponding form. The operation is formalized at the time of placing the order. Only Visa and Mastercard are accepted (or specify which ones can be used). We only accept payments with secure cards in which your identity as a cardholder is authenticated according to the method established by your bank, through secure electronic commerce (“Verified by Visa” and “MasterCard SecureCode”). The order cannot be taken into account and will not be processed until the payment has been authorized by your bank or cashier.
The system called SSL (Secure Sockets Layer) is used, a payment system in a secure environment since it allows the encryption of the information transmitted during the transaction, ensuring its confidentiality.
7.2 PayPal: Once the purchase is completed, if you choose this payment method, you will be redirected to the official website of PayPal where you can make the payment. Once the payment is made correctly, your order will be finalized and an email will be sent with the summary of your purchase. Pressing the “Back to web” button will return to the web to see the order and be able to print it. PayPal has its own privacy policies and Global Managing SLU has no responsibility for them.
8.1 Shipping Address: The delivery of the orders will be made at the delivery address freely designated by the user. In this way, the provider does not assume any responsibility for when the delivery of the product does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery can not be made for reasons beyond the control of the shipping company, assigned for this purpose, such as the absence of the recipient.
The delivery time of the order will be during normal working hours.
Notwithstanding the foregoing, the provider has adopted the measures required of a diligent trader so that the delivery can be made in the agreed time, so that no liability can be attributed against the provider.
Shipments are only made to destinations in Peninsular Spain and Portugal.
Global Managing SLU will put all the means at its disposal so that your order is delivered within the period that appears on our website on the date of issuance of the order confirmation.
8.2 Delivery times: they correspond to those set in the file of each product. In the case of products not available at the time of purchase, our Customer Service may provide you with availability information and a delivery time.
If you have ordered several products in the same order, please note that they may have different availability dates, in which case you may receive them on different dates. Please note that in the absence of availability of any of the references at the time of shipment, you have the right to cancel the order at any time before sending it by contacting our Customer Service through the following email address: info@globalmanaging.cat indicating the order number.
8.3 Shipping confirmation: At the time of delivery of the order to our carrier we will send you confirmation of shipment to the email address you provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so that you can track it through the website of our carrier.
8.4 Damage on delivery: The products are delivered in secure packaging. If at the time of delivery it is visibly and clearly appreciated, without the need to manipulate the shipping packaging or those of the product, that a product has defects caused by damage caused by transport or it is appreciated, in the same way, an error in the merchandise received, the customer must detail this fact in the receipt signed to the carrier and immediately contact our Customer Service line 932496949 or email info@globalmanaging.cat within 24 hours of receipt, in order to urge the return of the affected product or products and proceed to replace them with another in optimal conditions or, make the refund of the price paid for it, as indicated in said email.
A proof of delivery without any damage report is equivalent to a product with the packaging in perfect condition. Likewise, if damage is detected in the product once the package is opened while the packaging is in perfect condition, the customer has 24 hours from receipt to contact our Customer Service line 932496949 or email info@globalmanaging.cat. After 24 hours of delivery, no claims for damage to the product will be accepted.
9.1 Right of withdrawal: The User has 14 calendar days, counted from the date of the product, to return it (art. 71 Law 3/2014, of March 27). If you are not satisfied with the product or any of the products of your order, you can exercise your right of withdrawal, filling in the form attached to these conditions, with your order number (to obtain a refund of the amount of the product / s within a maximum period of fourteen (14) calendar days following receipt of the order) together with your contact information. Unless the return is made due to defects in the product, the shipping costs will be borne by the USER. The product must be returned in its original packaging and in perfect condition.
We will provide you with a return number and instructions for the return procedure. You must send it to us through the info@globalmanaging.cat mail or by postal mail, always within 14 calendar days of receipt of the order. From this period, you can only request the return or exchange of the product (s) for technical reasons subject to the guarantee of said product (s).
You must return the product with all the elements with which it was delivered, without damage or wear marks of any kind, and that does not denote an improper use of the good or different from the nature of the same to the address we have provided.
It is advisable to return it in its original packaging, in case it is not possible, the product will suffer a depreciation in its value. The customer will be responsible for the packaging and protection of the products sent as well as the costs derived from the shipment.
Provided that the products are returned within 14 calendar days, without damage or wear marks and complying with the requirements established in this section, with the return number that we will have provided, we will refund the total amount of the purchase.
Remember that in any case the product must include:
– Return number provided
– Order number
– Date of purchase and exercise of withdrawal
Information of interest (optional):
– Reasons for return
– Information that you believe is necessary or of interest to process the return
9.2 Return of defective product: the user must inform Global Managing SLU of the lack of conformity with the product within two months of becoming aware of it. In the event that the product is defective in origin, you must send an email to info@globalmanaging.cat with the order number and explaining the reason for the return. Our Customer Service will contact you via email or phone call indicating how to proceed for the shipment of the defective product and providing you with a return number.
The product / s of the order must be returned to the address that we will provide with all the elements with which it was delivered in perfect condition, without damages or marks that denote an improper use of the good or different from the nature of the same.
Once the defective product is received complying with these requirements and it is verified that the product / s have a manufacturing defect we will contact you to manage the repair, replacement, reduction or termination of the contract. In any of the above cases, the derived expenses will be borne by Global Managing SLU.
9.3 Return of non-defective product: When the product has no defect and its return has been motivated by ignorance or misuse, Global Managing SLU will contact you to indicate the steps to follow for the recovery of the product.
The shipping costs derived from the return of a product that does not present any damage or defect to the user will be borne by the client and Global Managing SLU will not proceed to said shipment until having received the advance payment of the transport costs. The verification by Global Managing SLU that the product resulting from the return presents damages derived from misuse or poor protection during shipment may entail the cancellation of the Guarantee or cause a decrease in the value of the product.
9.4 Return due to error in the order by Global Managing SLU: When the product does not correspond to the order, due to an error attributable to the company, the user must communicate it by mail to the company as soon as possible; Global Managing SLU It will bear the costs of collection of the product sent by mistake and delivery of the corresponding to the order placed.
9.5 Verification of Returns: The verification and verification of the products to be returned will be carried out by Global Managing SLU which, once in its facilities, will verify that they are received in compliance with all the requirements established in section 9.1. Failure to comply with these requirements may result in the cancellation of the Warranty or cause a decrease in the value of the product.
In case of missing any of the elements, the product will be returned to your home with a note indicating the missing content.
9.6 The right of withdrawal may not be applied in the following cases:
10.1 Refund of shipping costs: If you request a refund of the return shipping costs, you must send the products by standard mail (ordinary letter). The responsibility of the shipment lies exclusively with the transport company or means contracted for said shipment. The extra expenses derived from the contracting of express delivery services will be borne by the customer.
10.2 Refund for return: In the case of return, the refund of the amounts paid will be made through the means of payment that was used in the purchase. Global Managing SLU will not refund the amount or make any reshipment of merchandise until the receipt and condition of packaging and accessories of the product object of the return or exchange in our warehouse has been verified.
10.3 Refund Period: the refund will be made within 15 working days from receipt and verification of the conditions of receipt of the shipment. The maximum term to make the established payment is one month. To proceed with the withdrawal you must give us the following information:
– Return No.
– Invoice and order number
– IBAN + 20 digits from your bank account.
10.4 Global Managing SLU declines the reimbursement of amounts if:
– the products are used or deteriorated, or their use has exceeded their nature.
– The products are missing some element.
11.1 Warranty: All products offered through the website are completely original, unless otherwise indicated in their description.
All products have a warranty period of 2 years, in accordance with the criteria and conditions described in Law 3/2014, of March 27, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases in which it may be of different duration.
In the event that the Law on Guarantees for the Sale of Consumer Goods (23/2003, of July 10) establishes that the product must be sent to the manufacturer to manage said guarantee, the Global Managing SLU team will indicate how to proceed via email or phone call. In these cases, Global Managing SLU is not responsible for how the manufacturer processes the warranty of said product.
11.2 Defective Products: In case of defective product, Global Managing SLU must proceed to the repair, replacement, price reduction or termination of the contract (as appropriate), procedures that will be free for the user. Global Managing SLU is liable for lack of conformity that becomes apparent within two years of delivery, provided that it informs Global Managing SLU of the lack of conformity within two months of becoming aware of it.
11.3 Cases of cancellation of warranty: The guarantee does not apply in the following cases:
– Deterioration created by adaptations, adjustments or modifications made to a product without written agreement with the manufacturer,
– Expenses related to maintenance, repair or replacement for parts due to normal wear and tear,
– Breakdowns and deterioration of accessories,
– Deterioration caused by misuse of the product, improper use, non-respect for the instructions for use regarding its use and maintenance or improper installation,
– Damages generated by non-accredited persons or the user,
– Damage caused by accidents, lightning, floods, fires or any other cause that is not the responsibility of the manufacturer,
– Damage caused by a failure of the system in which the product may be incorporated,
– If the model or serial number of the product shows any modification,
– Use of the product outside the family and private setting, for example in intensive professional use, or
– Products already repaired by Repair Services outside Global Managing SLU.
11.4 Replacement of an irreparable product: In the event that the product is considered irreparable or the cost of repair is disproportionate to its value, it will be replaced by another exactly the same. If the latter is not possible, we will offer you a product with identical or superior characteristics.
The replacement of your product will terminate your contract of sale and warranty extensions if any, since when you purchase your new product it will benefit from a new contract as it is a new purchase.
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called Dispute resolution body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and / or impose a solution to the conflict. Link to ODR platform: http://ec.europa.eu/consumers/odr/
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, having such provision, or the part of it that is affected, for not put.
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the domicile of the provider (if it is a legal person) or the user (if it is a natural person).
In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the city of Barcelona (Spain).
Your comments and suggestions will be welcome. Please send us such comments and suggestions via our contact form.
In addition, we have official complaint forms available to consumers and users. You can request them by calling the Customer Service 932496949 or through our contact form.
